1 Introduction
Welcome to Assam Converter (assamconverter.com). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our tools.
By using Assam Converter, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2 Information We Collect
We collect minimal information needed to provide and improve our services:
2.1 Information You Provide
- Account information: Name, email, mobile number, and password when you sign up.
- Feedback & queries: Name, email, message, and optional screenshot when you contact us.
- Profile data: Any optional information you add to your profile.
2.2 Information We Collect Automatically
IP Address
To prevent abuse and track usage patterns.
Device Info
Browser type, operating system, screen size.
Usage Data
Which tools you use, pages visited, time spent.
Location
General location based on IP (city/country level).
2.3 Files You Upload
When you use our conversion tools (PDF, image, etc.), we temporarily process your files on our servers. These files are automatically deleted within 1 hour of processing and are never stored permanently or accessed by our team.
3 How We Use Your Information
We use your information for the following purposes:
- Provide services: Convert files, calculate values, generate documents, and process your requests.
- Improve our platform: Understand which tools are popular and fix issues.
- Respond to inquiries: Reply to your feedback, queries, and bug reports.
- Send notifications: Send ticket confirmations and replies via email.
- Security: Detect and prevent fraud, abuse, or unauthorized access.
- Legal compliance: Meet legal obligations when required by Indian law.
4 Cookies & Tracking
We use cookies and similar technologies to make our website work and to improve your experience.
Types of cookies we use:
- Essential cookies: Required for login, session management, and core features. Cannot be disabled.
- Functional cookies: Remember your preferences (language, theme, etc.).
- Analytics cookies: Help us understand how visitors use the site (anonymized).
You can control or disable cookies through your browser settings. Note that disabling essential cookies may break login and some features.
5 How We Share Information
We do not sell, rent, or trade your personal information. We may share limited information only in these cases:
- Service providers: Hosting (ServerbeastOnline), email delivery, and security services that help us operate. They are bound by strict confidentiality agreements.
- Legal requirements: If required by law, court order, or to protect rights, safety, or property.
- Business transfers: If Assam Converter is involved in a merger or acquisition, your data may be transferred (you will be notified).
- With your consent: Any other sharing requires your explicit permission.
6 File Processing & Storage
Many of our tools require you to upload files (PDFs, images, documents). Here's how we handle them:
- Temporary storage: Files are stored only as long as needed for processing.
- Auto-delete: All uploaded files are deleted within 1 hour automatically.
- Encryption: File transfers use HTTPS encryption.
- No backups: Your uploaded files are NOT included in our database backups.
- Screenshot uploads: Screenshots attached to feedback are kept for the lifetime of your ticket (typically 30 days after resolution).
7 Data Security
We take reasonable measures to protect your information:
- HTTPS encryption for all data transmitted between you and our servers.
- Password hashing using industry-standard bcrypt algorithm.
- Secure database with restricted access and IP whitelisting.
- Regular security audits and software updates.
- Limited access – only authorized administrators can access user data.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8 Your Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of your personal data we hold.
Right to Correct
Update or correct inaccurate information.
Right to Delete
Request deletion of your account and data.
Right to Export
Get your data in a portable format.
Right to Object
Object to certain uses of your data.
Right to Restrict
Limit how we use your information.
To exercise any of these rights, contact us at support@assamconverter.com or submit a request via our feedback form.
9 Children's Privacy
Assam Converter is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete the data.
10 Third-Party Links & Services
Our website may contain links to third-party websites or use external services. We are not responsible for the privacy practices of these third parties.
Third-party services we use include:
- Google Fonts – for typography (privacy: Google Privacy Policy)
- Font Awesome (cdnjs) – for icons
- ServerbeastOnline – web hosting provider
We recommend reviewing the privacy policies of any third-party site you visit through our links.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
- The "Last updated" date at the top will be revised.
- For significant changes, we'll notify users via email or a prominent notice on the site.
- Your continued use of Assam Converter after changes constitutes acceptance.
We encourage you to review this policy periodically to stay informed.
12 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch:
- Email: support@assamconverter.com
- Admin: admin@assamconverter.com
- Feedback form: Submit a query with a ticket number
- Website: assamconverter.com
We typically respond within 24–48 hours on business days.
Questions about your privacy?
We're here to help. Reach out anytime — we respond within 24 hours.